Business Writing

For those who must write as part of their job, being able to write well is a real career boost. With today's powerful hardware and sophisticated software, the weakest link in your email system could be you. This workshop will teach you the solid email writing skills it takes to come across as an intelligent, well-versed professional. You will learn proven techniques for producing clear, powerful documents quickly and easily.

Customer Relations

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This workshop will give you an opportunity to explore your responsibilities within your role as a customer service provider and develop better relationships with your external and internal customers. As you discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and expand from where you are now.

Time Management

Time is money, and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your workflow, learn how to get more done, say no without guilt, and delegate effectively. This workshop is full of ideas to help you gain control of your day, set priorities, and achieve your goals.

Creative Problem Solving

Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This workshop is designed to help individuals tap into their creativity to find sustainable solutions and learn new ways to approach problem solving to reach win-win decisions.

Effective Listening Skills

Overcome ineffective listening habits while learning to identify body language and listening styles of those to whom you are speaking. Discover how to hear more while learning how to make others hear you better.

Conflict to Collaboration

Conflict challenges us to think harder, be more creative, develop greater understanding, and look for alternative avenues that turn out to be more efficient, effective, and productive.

This one-day, interactive program focuses on conflict resolution and reconciliation, and will explore various means for developing the skills needed to use conflict as a catalyst for collaboration and innovation. Ultimately finding the “we all win” solutions.

Supervisory Skills

If you are a supervisor, or training to be one, your job isn’t easy. However, it can be highly rewarding when you know how to boost your supervisory skills, motivate employees and increase your department’s productivity.

This interactive workshop will provide you with practical skills that achieve lasting results in meeting day-to-day leadership challenges.

Interpersonal Styles

This half-day workshop will teach you about the four primary interpersonal styles. You will identify your personal style and learn how to communicate and interact effectively with other personality styles. This practical, hands-on workshop will have you walking away with new respect and understanding of all the people you deal with in your personal and professional life.

Selling Smarter

It’s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and listened to. And they don’t want you to forget them once the sale is made. Two key objectives of this one day workshop are to help employees feel more comfortable and skilled in selling to their customers and to help them identify and address some of their customer service challenges.